For individual reservations made directly with Canyon Transportation, cancellations made more than 24 hours before the trip are fully refundable. Cancellations made within 24 hours of your booked ground transportation service are non-refundable.

Reservation cancellations received within 24 hours are NON-REFUNDABLE but they are transferable to a later date during the season.

For reservations made through and paid to a business partner, please contact them for more information on their cancellation policy.

Discounted Rates are NON-REFUNDABLE

We reserve the right to substitute vehicles on any trip.


When you arrive please check in at the Canyon Transportation desk located to the left of the baggage carousels in the ground transportation area. Then proceed to get your luggage. On SHARED RIDE service, you may have to wait up to 30 minutes once you have your bags.

Confirm all departure reservations 24 hours in advance.

Please stay informed of potential weather delays or high traffic snow days and re-schedule your departure time if necessary.


We do our best to work with the elements and adapt our operations to the different external factors that we face regularly. But when there is an event we can’t control like weather, road closure, heavy traffic, road accidents, a strike or other civil disorder, we may have to cancel, divert or delay your ground transportation.

Such “Force Majeure” events include:

  • Meteorological or weather conditions
  • Road traffic conditions or closures
  • Labor disputes that affect our service
  • Government regulations or requirements
  • Shortage of fuel
  • Civil disturbances including war, embargoes or unsettled conditions
  • Acts of terror
  • Any fact not reasonably foreseen or predicted by Canyon Transportation

Rebooking your delayed/cancelled transportation service

When your ground transportation service is canceled or delayed, we will rebook you on the next available service with available seats. If you decide not to use our service because it was cancelled or delayed, the remaining value of your paid transportation service will be refunded.

Taking care of delayed passengers

We will do our best to ensure delayed passengers are taken to their destination as soon as the events hindering our operations have ceased.



If you notice damage to your bags and consider that it was due to extraordinary and careless handling from our staff, contact us within 24 hours of your transportation service at

Your baggage may show evidence of wear based on normal handling. Even the most expensive baggage will suffer from many flights and trips and its resistance will be affected. Poorly constructed baggage may have short lives when handled and stacked by employees of airlines and other transportation modes. Baggage will be stacked in the cargo area of the vans, with the heaviest pieces being placed at the bottom. Do not leave fragile items in the baggage loaded in the cargo space of the van.

Canyon Transportation is not liable for the destruction, loss or damage of any baggage caused by:

  • Inherent defect of baggage
  • Poor quality of baggage
  • Baggage being over-packed
  • Ordinary wear and tear