RESERVATION CANCELLATION POLICY:

All services have a 20% NON-REFUNDABLE booking fee included in the total amount of the booking.

Cancellations on bookings made in the same day may be eligible for a full refund if cancelled before 11pm Mountain Time.

Cancellations made more than 48 hours before the trip will be refunded 80% on the total amount charged or can be transferable.

Cancellations made within 48 hours of the originally booked ground transportation service are NON-REFUNDABLE. Changes to a reservation are possible up to 24 hours in advance, after which the change will be considered a last-minute cancellation and a new reservation will need to be made for the updated date and time.

No-shows will forfeit the full fare.  For Departure Private SUV and Private Van the scheduled driver will wait 30 minutes if no communication is established before we determine a no-show. For Departure Shared Service, the driver will wait 5 minutes before we determine a no-show.

For reservations made through and paid to a business partner, please contact them for more information on their cancellation policy.

We reserve the right to substitute vehicles on any trip.

AIRPORT PROCEDURE:

We will be tracking your flight status. Upon arrival, we will communicate with you via text message or email.  Proceed to get your luggage and let us know when you are ready to go. If you have not received communication from us, please call at 801-255-1841. On shared-ride services, you may have to wait up to 30 minutes once you have your bags.

For all Private transfer services if we have not received communications from you within an hour of your arrival your reservation will be considered a no show and non-refundable. Please communicate any delays to us after your flights arrival, wait charges may apply for delays beyond an hour after your flights arrival time.

All Private Transfers include a 15 minute complimentary stop along the route to your final destination. Any time beyond the initial 15 minutes may be billed at $2 per minute.

If we don’t have a way to communicate with you and you choose a different transportation service upon arrival, your reservation is non-refundable.

Confirm all departure reservations 24 hours in advance.

Please stay informed of potential weather delays or high traffic snow days and reschedule your departure time if necessary.

CHILD CAR SEAT:

Child seats (rear-facing, forward-facing, and boosters) are available upon request for Private SUV and Private Van only. If you have booked a shared airport service, it is your responsibility to bring the appropriate child seat for your child. Utah Law requires that children under eight years of age be provided a child restraint device to be used in the manner prescribed by the manufacturer of the device. It is your responsibility to be familiar with Utah law concerning child car seats, travel with the appropriate car seat and install it yourself in our vehicles. Children under eight years of age without the appropriate car seat will not be allowed to travel in our vehicles.

FORCE MAJEURE

We do our best to work with the elements and adapt our operations to the different external factors that we face regularly. But when there is an event we can’t control like weather, road closure, heavy traffic, road accidents, a strike or other civil disorder, we may have to cancel, divert or delay your ground transportation.

Such “Force Majeure” events include:

• Meteorological or weather conditions
• Road traffic conditions or closures
• Labor disputes that affect our service
• Government regulations or requirements
• Shortage of fuel
• Civil disturbances including war, embargoes or unsettled conditions
• Acts of terror
• Any fact not reasonably foreseen or predicted by Canyon Transportation

Rebooking your delayed/cancelled transportation service

When your ground transportation service is canceled or delayed, we will rebook you on the next available service with available seats. If you decide not to use our service because it was cancelled or delayed, the remaining value of your paid transportation service will be refunded.

As soon as the events hindering our operations have ceased, we will put everything in motion to take delayed passengers to their destination. If delayed passengers who had not cancelled when informed of the delays, have elected to find an alternative to get to their destination, they will be considered no-show and their reservation will not be refundable.

BAGGAGE DAMAGE

If you notice damage to your bags and consider that it was due to extraordinary and careless handling from our staff, contact us within 24 hours of your transportation service at info@canyontransport.com.

Your baggage may show evidence of wear based on normal handling. Even the most expensive baggage will suffer from many flights and trips and its resistance will be affected. Poorly constructed baggage may have short lives when handled and stacked by employees of airlines and other transportation modes. Baggage will be stacked in the cargo area of the vans. Do not leave fragile items in the baggage loaded in the cargo space of the van.

We will not cover the following:

• Ordinary wear and tear
• Inherent defect of baggage
• Poor quality of baggage
• Baggage being over-pack

SMS Privacy Policy

•  Program Description: “By booking or communicating with us, you agree to receive text messages from Canyon Transportation regarding services.
• “Message Frequency: “Message frequency may vary. You will receive messages about your services when necessary”
• Cost Disclosure: “Standard message and data rates may apply. Please check with your mobile provider for details.”
• Opt-Out Instructions: “You can opt-out of receiving messages at any time by replying STOP. For help, reply HELP.
• Customer Care: “For assistance, contact our customer care at info@canyontransport.com.”
• Legal Disclaimers: “By participating, you agree to our terms and conditions and privacy policy. We reserve the right to modify these terms at any time.”
• Links: “For more information, please visit our Privacy Policy.