Frequently Asked Questions (FAQs)
This page answers common questions about Canyon Transportation’s private and shared transportation services inSalt Lake City, Park City, the Cottonwood Canyons, and surrounding Utah destinations.
Reservations – Booking – Airport Information
You can book online through our secure reservation system or by calling our dispatch team. When booking, please provide pickup and drop-off locations, travel date and time, passenger count, luggage details, and any special requests.
We strongly recommend booking as early as possible, especially during ski season, holidays, and peak travel periods. Availability for same-day reservations may be limited.
Yes. Many guests book both arrival and departure transportation at the same time to guarantee availability and consistent service.
Yes. We offer both shared ride options, when available, and private transportation for individuals, families, and groups.
Airport Transportation & Pickups
For airport arrivals, we track flights when flight details are provided. Pickup instructions are included in your confirmation. Private service includes direct coordination with your driver once you land.
We monitor flight status when flight information is supplied. Significant changes should be communicated as soon as possible so we can adjust your pickup time accordingly.
Domestic arrivals typically require 15 to 30 minutes to deplane and collect luggage. International arrivals may require additional time for customs and immigration.
Shared shuttle wait time is up to 30 minutes after you have collected all luggage. You may notify us that you are ready via text confirmation or by checking in with our airport desk kiosk, located in Ground Transportation to the left of Starbucks.
Changes, Cancellations & Waiting Time
Yes. Reservation changes such as pickup time, flight number, passenger count, or address should be submitted as early as possible. Last-minute changes may be limited based on availability.
You have two options. You may call Dispatch at 801-255-1841, or use the “Make Changes” link in your email confirmation.
All reservations include same-day free cancellation (100% refund) until 11:00 PM MST. Cancellations made more than 48 hours prior to scheduled service are typically eligible for a partial refund (80% refund). Cancellations within 48 hours of scheduled service are non-refundable. Please refer to your confirmation for full details.
No-shows result in forfeiture of the full fare. Drivers wait a limited time depending on service type. Private vehicles generally allow longer wait windows than shared rides.
There is no charge for normal aircraft deplaning, taxiing, or baggage claim delays. A complimentary 15-minute stop is included for private services only and does not apply to shared shuttles. Extended waiting beyond the included time may result in additional charges of $2.00 per minute.
Vehicles, Luggage & Amenities
Our fleet includes late-model luxury full-size SUVs and Sprinter vans. Larger group vehicles may be available upon request.
Luggage capacity depends on the vehicle type and number of passengers. Please include all checked bags, carry-ons, skis, and snowboards when booking so we assign the appropriate vehicle.
Yes. In most cases, our full-size SUVs can accommodate five passengers with skis and luggage to a reasonable extent. However, SUVs do not have exterior luggage racks or cargo boxes. If you are traveling with a large amount of gear, we recommend upgrading to a Sprinter van.
Yes. Ski and snowboard transportation is available. Please include equipment counts when booking.
Child car seats may be available upon request. Please provide the child’s age, weight, and seat type needed at the time of booking. Child car seats are not available for shared shuttle services.
Policies: Alcohol, Smoking, Pets & Cleaning Fees
Utah state law allows alcoholic open containers only in licensed private transportation such as limousines or buses with a hired chauffeur. Alcohol consumption is permitted only on qualifying private services. Any spills are subject to our cleaning fee policy.
Yes. Pets and service animals are allowed in our vehicles. Both are subject to cleaning fees if they cause messes beyond normal vehicle cleaning or require vehicle decommissioning.
No. Smoking or vaping is strictly prohibited in all vehicles, including private and shared services. Violations are subject to cleaning and deodorization fees ranging from $150 to $500, charged to the payment method on file.
A cleaning fee may be charged if a vehicle requires excessive cleaning due to spills, food waste, mud, sand, bodily fluids, smoking, pet hair, or other conditions beyond normal use. Fees are assessed based on severity and typically range from $150 up to $500. Charges are applied to the payment method on file.
Service Areas, Weather & Operations
We provide transportation throughout Salt Lake City, Salt Lake City International Airport, Park City, the Cottonwood Canyons, and surrounding Utah destinations including ski resorts, hotels, residences, and event venues. Please contact us directly for long-distance or out-of-area travel.
We operate 24 hours a day, 7 days a week, with no blackout hours. Dispatch is available seven days a week from 7:00 AM to 11:00 PM MST. Communication with drivers is best during early morning hours.
Road closures due to severe storms or scheduled avalanche mitigation most commonly affect Little Cottonwood Canyon and Big Cottonwood Canyon. We are typically notified immediately and will contact you by phone, text, and email. If needed, we can reschedule or adjust your transfer at no additional cost.
Payments, Rates & Receipts
Rates vary by service type, vehicle selection, distance, duration, and passenger count. For accurate pricing, please request a free estimate using the form located at the top of every page of our website.
We accept major credit cards for online and phone reservations.
Gratuity is not included unless explicitly stated in your confirmation or quote. Tipping is always optional and at the guest’s discretion.
Yes. After your service, you will receive a text message asking you to rate your driver, which includes an option to add gratuity. You may also call dispatch at any time to add gratuity. You may also ask your driver to add gratuity, at which point dispatch will process it using the payment method on file.
Yes. Receipts and invoices are sent by email and may take up to 10 minutes after booking. Please check your spam or junk folder before contacting dispatch.
Groups, Events & Special Services
Yes. We specialize in weddings, corporate transportation, festivals, concerts, and VIP events. We offer multi-vehicle coordination, shuttle service, and time-based transportation.
Additional stops can be added to private transportation services. Extra time or mileage may affect pricing.
Lost Items
Drivers perform a final walkthrough at drop-off to help ensure personal items are not left behind. If you believe an item was left in the vehicle, please contact your driver or dispatch immediately. If the item is recovered later, we can arrange shipping using your preferred method.
Additional stops can be added to private transportation services. Extra time or mileage may affect pricing.
Contact & Support
You can reach our team by phone, text, or through the contact form on our website. For time-sensitive travel updates, calling is recommended.
Email us or call anytime between 7:00 AM and 11:00 PM MST.
Call Us 801-255-1841
email: info@canyontransport.com
